Privacy Policy
Last Updated: January 2026
1. INTRODUCTION
Jasfix (“Company”, “we”, “us”, or “our”) operates the website and provides handyman and maintenance services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We are committed to protecting your privacy and ensuring you have a positive experience on our website and when engaging our services. This Privacy Policy applies to all users and customers of Jasfix. Please read this policy carefully.
2. COMPLIANCE WITH SINGAPORE REGULATIONS
This Privacy Policy is compliant with Singapore’s Personal Data Protection Act (PDPA). All personal data collected and processed by Jasfix will be handled in accordance with PDPA requirements and best practices for data protection.
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly:
We collect personal data that you voluntarily provide to us when you request our services or engage with our website:
- Mobile Number: Your phone number is collected when you request a service appointment or contact our customer service team. This allows us to confirm bookings, provide service updates, and communicate with you regarding your service requests.
- Email Address: Your email is collected when you submit service requests or subscribe to our communications. We use this to send you booking confirmations, invoices, service reminders, and important updates.
- Name: Your full name may be collected to personalize our service and for identification purposes.
- Service Address: The location where you require our services, which is essential for service delivery.
- Service Details: Information about the services you require, including any special requests or requirements.
3.2 Information Automatically Collected:
- Browser and device information (IP address, device type, browser type)
- Website usage data and analytics
- Cookies and tracking technologies (if applicable)
4. PURPOSE OF DATA COLLECTION
We collect your personal data only for the following lawful purposes:
4.1 Service Delivery:
- Processing and fulfilling service requests
- Scheduling and confirming appointments
- Providing customer support and resolving service issues
- Sending service updates and completion notifications
4.2 Communication:
- Sending booking confirmations via email or SMS
- Providing important service-related updates
- Responding to customer inquiries
- Sending newsletters and promotional offers (only with your consent)
4.3 Business Operations:
- Invoice and payment processing
- Record keeping and service history
- Improving our services and customer experience
- Complying with legal and regulatory requirements
4.4 Marketing and Analytics (with consent):
- Understanding customer preferences
- Sending promotional materials (only if you opt-in)
- Conducting market research
- Analyzing website traffic and user behavior
5. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
- Contract: Data necessary to fulfill your service requests
- Consent: For marketing communications (you may opt-out anytime)
- Legal Obligation: Compliance with Singapore laws and regulations
- Legitimate Interest: Improving our services and protecting our business
6. DATA SHARING AND DISCLOSURE
6.1 We do not sell or trade your personal data to third parties.
6.2 We may share your information only in the following circumstances:
- Service Providers: With third-party contractors who assist in service delivery (e.g., payment processors). These partners are bound by confidentiality agreements.
- Legal Requirements: When required by Singapore law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified).
6.3 Except as described above, we will not disclose your personal data without your prior written consent.
7. DATA RETENTION
7.1 We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.
7.2 Service records and contact information are retained for:
- Minimum 2 years: For service warranty and dispute resolution purposes
- Up to 5 years: For accounting and tax compliance
- Longer periods: If required by law or for legal claims
7.3 You may request deletion of your personal data at any time, subject to legal retention obligations. We will delete your data upon request unless we are required to retain it by law.
8. DATA SECURITY
8.1 We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8.2 Security measures include:
- Secure data transmission using SSL encryption
- Restricted access to personal data (employee training and authorization)
- Regular security audits and updates
- Secure storage systems and backups
8.3 While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. YOUR PRIVACY RIGHTS (PDPA RIGHTS)
Under Singapore’s PDPA, you have the following rights:
9.1 Right of Access: You may request access to your personal data held by us.
9.2 Right to Correction: You may request correction of inaccurate or incomplete personal data.
9.3 Right to Opt-Out: You may opt-out of receiving marketing and promotional communications.
9.4 Right to Withdraw Consent: You may withdraw consent for processing personal data at any time.
9.5 Right to Cessation of Use: You may request that we stop using your personal data for direct marketing purposes.
To exercise any of these rights, please contact us using the information provided in Section 13.
10. COOKIES AND TRACKING
10.1 Our website may use cookies and similar tracking technologies to enhance your browsing experience.
10.2 You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
10.3 We use analytics tools to understand website usage patterns and improve our services.
11. THIRD-PARTY LINKS
11.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
11.2 We encourage you to review the privacy policies of any third-party websites before providing your personal data.
12. CHILDREN’S PRIVACY
12.1 Our services are not directed to individuals under 18 years of age.
12.2 We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete such information immediately and terminate the child’s account.
13. CONTACT INFORMATION AND COMPLAINTS
13.1 If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Jas Maintenance pvt ltd
Email: admin@jasfix.com
Phone: 96468961 / 96645667 / 97344446
Address: 7A, Kim kate lane, Singapore 328864
13.2 If you are unsatisfied with our response to a privacy concern or complaint, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at:
Personal Data Protection Commission
14. MODIFICATIONS TO PRIVACY POLICY
14.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
14.2 Material changes will be notified to you via email or a prominent notice on our website.
14.3 Your continued use of our website and services after any modifications constitutes your acceptance of the updated Privacy Policy.
15. DATA PROTECTION OFFICER
For data protection and privacy-related inquiries, you may contact our designated data protection representative:
Data Protection Representative
Jas Maintenance pvt ltd
Email: admin@jasfix.com
Phone: 96468961 / 96645667 / 97344446
16. CROSS-BORDER DATA TRANSFERS
16.1 Jasfix operates primarily in Singapore. Any personal data collected is processed and stored within Singapore, subject to Singapore’s PDPA requirements.
16.2 If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.